Singapore Healthcare Management Congress 2019

Bringing together thought leaders in global healthcare operations

In the Healthcare Management sector, our main objective is to ensure that day-to-day operations of the hospitals are seamlessly carried out to enhance patient care. 

Our journey of transformation includes avenues of collaboration both internally and externally where new ideas and solutions that others in the healthcare industry may have benefitted from. 

Join us at the Singapore Healthcare Management Congress 2019 event to learn more from our thought leaders!

Why attend?

• To receive insights from thought leaders from the healthcare management sector
• To connect with your peers for best practices

• To discover and understand new ideas and technologies that can be applicable to healthcare


*programme is subject to changes

Start Time Singapore Healthcare Management Congress (SHMC)
20 August 2019
0800 Registration
0900 Opening Performance by Singapore Management University (SMU)
 0905 Welcome Address by Organising Chairman
Mr TAN Jack Thian
Group Chief Operating Officer
SingHealth, Singapore
0910  Opening Address
Mr Edwin TONG

Senior Minister of State
Ministry of Health, Singapore
 0920 Keynote Address: Becoming A 200-year-old Start-Up
Dr Stephen K. KLASKO
President & CEO
Thomas Jefferson University & Jefferson Health, USA
1000 Tea Break



 HM 1
To Care is Human: Patient Experience, the New Strategic Heart of Healthcare
Dr Jason A. WOLF
President & CEO
The Beryl Institute, USA
   HM 2
HM 2 is now a video recording session and it will be shown on 21 Aug, 1600h
 1130  HM 3
From the Operating Room to the Board Room
Assoc Prof NG Wai Hoe
Deputy Group Chairman, Medical Board
SingHealth, Singapore
Medical Director
National Neuroscience Institute, Singapore
 1230  Poster Awards Presentation
Award Presentation by Prof Ivy NG
Group Chief Executive Officer
SingHealth, Singapore
 1300  Lunch


HM 6
Digital Health and Emerging HealthTech
in Southeast Asia:
Facts and the Value, Challenges
Faced & SuccessFactors for Implementation
Health Industries Leader
PwC South East Asia Consulting, Singapore

HM 4
Does Health Insurance Make
People Happier?

Asst Prof KIM Seonghoon
Assistant Professor of Economics, Lee Kong Chian Fellow
Singapore Management University, Singapore


HM 5
LTA’s Transformation Journey 
Mr NGIEN Hoon Ping
Chief Executive
Land Transport Authority, Singapore

1600 Tea Break



HM 7
Is there an Avatar in the House? Healthcare in the Age of AI
Dr Stephen K. KLASKO
President & CEO
Thomas Jefferson University & Jefferson Health, USA

1730 End of Day

*programme is subject to changes

Start Time Singapore Healthcare Management Congress (SHMC)
21 August 2019
0830 Registration


HM 8
Patient Experience and
the Power of “&”:
Measuring What Matters
Most for Experience Excellence

Dr Jason A. 
President & CEO
The Beryl Institute, USA

HM 9
     PwC Smart Office –
        New Way of Working 

Mr William CHAN
Chief Technology Officer
PricewaterhouseCoopers, Singapore

 Tea Break



HM 10
The Role of an Effective Apology in Conflict

Mr LEK Siang Pheng
Deputy Managing Partner, Litigation and Dispute Resolution
Dentons Rodyk & Davidson LLP, Singapore

HM 11
Aspiring Executives Forum

Mr LIM Hock Leng
Chief Operating Officer
Institute of Mental Health, Singapore


1. Ms Jacqueline HUO Huijun
Assistant Manager, Quality Management,
Operations (Management Information &
NHCS, Singapore

2. Ms LEE Wei Ling Crystal
Executive, Clinical Services Dept
SNEC, Singapore

3. Mr Edward LEONG
Manager, Healthcare Information
SHP, Singapore

4. Ms Melanie LEONG & Ms Cindy LIM Shiyi
Senior Executive, Operations (Surgery)
TTSH, NHG, Singapore

5. Mr Benjamin Ethan LIM
Executive, Operations, Acute and Emergency Care Centre
Khoo Teck Puat Hospital, Yishun Health, Singapore

6. Ms Joyce NI
Executive, General Services, General Services, Operations & Transformation Division
CGH, Singapore

7. Mr NORHAIZAD Bin Idris
Assistant Manager, Security & Fire Safety
KKH, Singapore

8. Mr Eugene SIM
Manager, Specialist Outpatient Clinic Operations
SGH, Singapore

9. Ms YEO Lifern
Manager, Corporate Development,
Institute of Mental Health, NHG, Singapore


HM 12
Who is Caring for the Carer? Taking the Pulse of Wellness in Healthcare Providers
Dr Virginia LIEN
The Mindful Compassion Project, Singapore



Ms Irene CHAN Pheck Mui

Director, Office of Patient Experience
KK Women's and Children's Hospital, Singapore


 Panel Speakers

1. Prof Christopher CHENG
Chief Executive Officer
Sengkang General Hospital, Singapore

2. Dr ONG Seh Hong
Senior Consultant Psychiatrist
Khoo Teck Puat Hospital, Singapore

3. Dr Virginia LIEN
The Mindful Compassion Project, Singapore

1230 Lunch

HM 13
Successful AI Application & Key Learnings for Healthcare

A/Prof YEO Khung Keong
Senior Consultant, Cardiology
National Heart Centre Singapore, Singapore 

Panel Speakers
1. Mr Karan SACHDEVA
Data and AI leader
IBM Asia Pacific

2.  Dr SUN XingZhi
            Artificial Intelligence Expert, Healthtech
Ping An Technology, China

3. Mr Johnson POH
Executive Director
UOB Group, Singapore

4. Dr Pravin KAKAR
Senior Data Science Manager
Grab, Singapore

HM 14
     OCBC: Enabling Our Smart Nation
Mr Melvyn LOW
Head of Global Transaction Banking
OCBC, Singapore

HM 15
     Healthcare Innovative Initiative in Japan
Mr Masaya WATANABE  
The Japan Federation of Medical Devices Associations, Japan


1530 Tea Break

HM 16
Responsible AI in Practice
Mr Jason Tamara WIDJAJA
Associate Director, Data Science (AI Product)
MSD International GmbH, Singapore

HM 17
Healthcare Security
(Video Screening)
Mr Andrew G. COYNE 
CISO, Office of Information Security
Mayo Clinic, USA


1700 End of Day


*programme is subject to changes


Start Time Singapore Healthcare Management Congress (SHMC)
22 August 2019





HM 18
     Zheng He's Art of Collaboration: Alternative to 
Sun Zi's Art of War

Prof HUM Sin Hoon
Deputy Dean and Professor, School of Business, Analytics and Operations
National University of Singapore, Singapore
1000 Tea Break



 HM 19
     Leading Across Boundaries
Dr Bernard LIM
Director, Leadership & Organisational Development
MOH Holdings, Singapore



HM 20
NHG's Collective Leadership Journey Towards the Future of Healthcare

 A/Prof Nicholas CHEW
Chairman, Medical Board
Woodlands Health Campus, Singapore

Ms Yvonne NG Poh Ling
Executive Director, NHG College
Senior Director, NHG Group Development
National Healthcare Group, Singapore

Mrs KOH Huey Bing
Director, Organisation Development
Tan Tock Seng, Singapore


HM 18, 19 & 20 Joint Q&A Session

 1230  Lunch



HM 21
     Grateful Patient Philanthropy
Dr Clifford I. HARRIS
Faculty Liasion for Development
Standford Medicine, USA

 1430  HM 22
     Winning Posters Presentation
 1530  Tea Break
1600   HM 22
     Winning Posters Presentation (continued)
 1700  End of Day