Mr Joe Hau helms the hospital's Corporate Services Division which includes the departments of Corporate Planning, Corporate Communications and Quality Service Management at Tan Tock Seng Hospital (TTSH). Prior to his role as Director, Corporate Services and Director, Operations at TTSH, Mr Hau was head of the operations and administration of the National University Cancer Institute, Singapore, the University Surgical Cluster and the University Dental Cluster in areas of clinical care, education and research at National University Hospital.

Mr Hau has more than 15 years of experience in management, operations and administration with a track record in analyzing and streamling organization processes to maximum productivity, quality and efficiency.

A graduate of Ottawa University with executive education at Harvard Business School, Mr Hau is also a recipient of a number of awards including National Day Award, and Commendation for Outstanding Performance and Achievement from government ministries.

Synopsis - TTSH Patient Value Journey
Tan Tock Seng Hospital (TTSH) was founded on a legacy of compassion, philanthropy and care in 1844. Over the years, as we pledge to serve, care and heal, we set out to define Patient Value and how our patients and families could play an active role in shaping the future of patient-centred care.
Traditional components of patient value such as good outcomes and safe care are largely considered by patients of today as “given” in any healthcare episode.