Maureen BISOGNANO, President and CEO, Institute for Healthcare Improvement (IHI), previously served as IHI’s Executive Vice President and COO for 15 years.

She is a prominent authority on improving health care systems, whose expertise has been recognized by her elected membership to the Institute of Medicine, among other distinctions. Ms. Bisognano advises health care leaders around the world, is a frequent speaker at major health care conferences on quality improvement, and is a tireless advocate for change.

She is also an Instructor of Medicine at Harvard Medical School, a Research
Associate in the Brigham and Women's Hospital Division of Social Medicine and Health Inequalities, and serves on the boards of the Commonwealth Fund, Cincinnati Children’s Hospital Medical Center, and ThedaCare Center for Healthcare Value.

Prior to joining IHI, she served as CEO of the Massachusetts Respiratory Hospital and Senior Vice President of The Juran Institute.

Synopsis (Keynote)
Around the world, we face unprecedented challenges in improving health care and creating health. The way forward requires transformational change. We need new models of care, new caregivers, and new partnerships with patients and families, if we are to meet these challenges and improve the health of citizens and communities.

Synopsis (HM13- Joy)
All around the world, our health care workforces are stressed. Health care is among the most demanding professions in the world - physically, emotionally and intellectually. Burnout is high, and empathy is challenging. Delivering safe and effective care requires tending to the overall health and well-being of our caregivers.