Prof. Steve Shaha is a recognised outcomes researcher and expert in IT, Outcomes Research and Continuous Improvement. He has 30+ years of consulting, lecturing and speaking globally within a variety of healthcare models, and has advised 200+ healthcare organisations, and 11 governments on 4 continents.

Prof. Shaha has 200+ professional papers, 100+ peer-reviewed publications in print, and three books. In April 2015, he was an invited presenter to the United Nations in NYC. Recently he won the Don Walker Award for Top Research at the HISA Health Info Conference of Australia (2014), and the Ray L. Casterline Award: Federation of State Medical Boards, USA.

Prof. Shaha holds two master’s degrees, and two doctorates: Research Methods and Applied Statistics (UCLA) and Business Administration (LaSalle). He is former Research Director for Intermountain Healthcare, KLAS Research and Gartner Group, and co-author of the Malcom Baldrige National Quality Award for the USA. He has advised 50+ of the top 100 non-healthcare organisations, for example Disney, Coca-Cola, Ritz-Carlton, Time Warner, Marriott, IBM, AT&T, and New Line Cinema. He has lectured at 25+ universities globally, among them Harvard, Cambridge (UK), the King’s College, Macquarie University (Sydney), UCLA, Princeton, Michigan, Cornell, Columbia and Zayed (UAE).

Synopsis
Through the optimal use of best EHRs/EMRs, organisations can continuously improve in achieving their mission and exceeding expectations. This presentation will focus on how the use of electronic health / medical records (EHRs / EMRs) will readily achieve the previously over-challenging, all within the needs for the design and operation of a cost-effective and secure EHR/EMR.

Topics addressed, case studies and content will include:

• Balancing the challenges (risks) and opportunities in enhancing patient safety and operational efficacy with EHR/EMR systems.

• Facilitate and support integration of care within individual healthcare institutions with EHR/EMR systems.

• Facilitate and support integration of care across the continuum of care with EHR/EMR systems.

• Assuring safety for patients (exposure risk to unintended harm in the course of receiving care)

• Assuring safety and best decisions/actions for staff to reduce exposure risk to medico-legal liability in the course of providing care to patients)

• Assuring optimal beneficial impact on organisational performance through implementation and ongoing enhancement of EHR/EMR systems.