Biographical Sketch


Dr Hannah Goodman joined NHS Shared Business Services (SBS) in October 2009 and is responsible for looking at new services and new lines of business for NHS SBS. Following the successful acquisition of an NHS Procurement Hub in December 2010, the Procurement BPO service line was launched and signed its first full BPO customer within the first year of operation. Dr Hannah is also responsible for NHS SBS’ response to the UK’s NHS Commissioning Challenge and was the Senior Responsible Officer (SRO) for the implementation of the Integrated Single Financial Environment (ISFE) that was rolled out across the 234 Commissioning organisations when they came into existence in April 2013. ISFE is an Oracle R12 F&A multi-tenancy Shared Service (Technology and Business Process Outsourcing) and was developed and implemented in a 12 month period with all of the new organisations going live on 2 April 2013.

NHS SBS F&A service is the largest multi-tenancy shared service in Europe. Dr Hannah has worked in the IT services industry for over 25 years and has held senior positions at E&Y (Partner), EDS (VP), IBM (VP) and TCS where she specialised in introducing new service lines combining technology, management consultancy, business process outsourcing and shared services. She implemented her first shared service in 1991 when she rationalised back office services for Nedbank and the Perm Building society in South Africa setting up three regional shared services and saving the organisation over £20m p.a. 

Dr Hannah specialises in building up teams of professionals in specialist areas. She successfully did this in the mid 80’s with Government IT and in the 90’s turned her attention to SAP and then all the ERPs. She also built up a strong practice across Northern Europe for IBM around Buy & Supply consultancy and implementation and was instrumental in setting up a new offering around Procurement BPO. On joining TCS, Hannah was instrumental in setting up a new offering around back-office BPO transformation based on a standard Oracle platform for F&A and SAP platform for HR and Payroll. 

Dr Hannah graduated as an engineer and has a PhD in Nuclear Physics; outside of work Hannah’s passion is cars and Classic Car Reliability Road Races such as the Mille Miglia and the Targa Florio. 


Synopsis


SC 9 - P2P Automation diverts resources to deliver better frontline service

Healthcare organisations around the world are under pressure to deliver better frontline services with reduced resources. Procure-to-pay automation solutions have helped organisations manage budgets more effectively by improving supplier relationships, reducing transaction costs and increasing productivity. The downstream impact of a well-deployed and managed procure-to-pay system may lead to opportunities to divert resources to investing in delivering better frontline service and care.

Learn from a panel of practitioners, payment and e-Procurement industry experts on how adopting technology to increase the procure-to-pay process management capabilities has enabled healthcare organisations to do more with less.