Mr Willie Tan is the Head of Business Development for the Parcel Business of Singapore Post. He leads a team in the development of a comprehensive end to end business solution bridging the gap between eCommerce and last mile deliveries. 

In 2013, Mr Tan led a team that introduced POPStation, the first self-service parcel locker in Singapore, to monobrands and market places. Following this success in the adoption of POPStation in local markets,  Mr Tan introduced POPStation to UK high street fashion brands, making Singpost the first in Asia to offer international returns. 

Prior to joining SingPost in 2011, Mr Tan was Head of Operations in freight forwarding industries. He was in charge of targeting emerging markets for mining opportunities.

Presentation Synopsis
Reshaping Last Mile Deliveries
With the evolution of e-commerce gradually changing the landscape of consumer purchasing, the healthcare sector is well-poised to leverage capabilities of delivery networks to be inclusive and also provide an excellent customer experience. The proliferation of online services allows citizens to procure healthcare services, and big data and internet of things (IoT) allows more possibilities than ever for efficient and time-sensitive deliveries.

This session explores how strategic usage of networks and technology can get medicines safely into the hands of patients, taking a load off healthcare professionals and retail outlets to give an all-round better customer experience.