A/Prof Phua Ghee Chee is the Group Director, Staff Wellness, SingHealth and undertakes in the envisioning, developing and implementing of staff wellness strategies for SingHealth. He is also the Deputy CEO, Hospital Experience, at SGH, responsible for leading initiatives to enhance staff well-being and patient experience. He has a wealth of leadership experience and is a strong advocate for staff engagement and well-being.

He is a Respiratory and ICU physician and the immediate past Head of Department at SGH and Singhealth ICU Operations Group responsible for coordinating the COVID-19 pandemic ICU response across SingHealth. In addition, he was a former Program Director of the Singhealth Internal Medicine Residency Program.

Presentation Synopsis
To Survive Is To Thrive - Understand The Impact of Our Well-Being on Patient Experience and Have A Hands-On Practice on Managing Difficult Emotions

The workforce well-being and excellent patient experience are intertwined. There is a strong business case to be made for the compounding effect of improved staff and patient experience on an organisation’s performance. Hence to survive in a VUCA (volatility, uncertainty, complexity and ambiguity) environment, we have to ensure that we as individuals and our teams thrive. A/Prof Phua will share his vision and strategies to promote a positive and joyful work culture and environment in SingHealth and how that will drive better patient experience.
In addition, A/Prof Yap will share with us the techniques for recognising and meeting some of the difficult emotions we experience in our personal and work lives. She will also lead participants in a practice to respond compassionately to ourselves when facing difficult emotions.