Mrs Maureen Bisognano, President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI), previously served as IHI’s President and CEO for five years, after serving as Executive Vice President and COO for 15 years. She is a prominent authority on improving health care systems, whose expertise has been recognized by her elected membership to the National Academy of Medicine (IOM), among other distinctions. Ms. Bisognano advises health care leaders around the world, is a frequent speaker at major health care conferences on quality improvement, and is a tireless advocate for change. She is also an Instructor of Medicine at Harvard Medical School, a Research Associate in the Brigham and Women's Hospital Division of Social Medicine and Health Inequalities.

She chairs the Advisory Board of the Well Being Trust, co-chairs the Massachusetts Coalition for Serious Illness Care with Dr. Atul Gawande, and serves on the boards of the Commonwealth Fund, Indiana University Health and Nursing Now.

Mrs. Bisognano serves as President of the Healthcare Executive Study Society (HESS) and is a leader of the global movement on person-centered care, What Matters to You? She chairs the National Academy of Medicine Membership Section on Health Services, Administration and Research.

Prior to joining IHI, she served as CEO of the Massachusetts Respiratory Hospital and Senior Vice President of The Juran Institute.

Presentation Synopsis
Joy in Work: Why This Matters Today

This session includes a powerful new model for caring for the workforce. In this time of stress on health care clinicians and staff in all parts of the system, caring for the carers is a key leadership priority. We’ll review the Institute for Healthcare Improvement’s Joy in Work model, explore leadership approaches that are building a healthy team caring for patients, and use this data to predict and plan for a vibrant workforce for tomorrow.