Graduating from Nanyang Polytechnic with a Diploma in Nursing under the SingHealth Scholarship Award, and attaining a Bachelor degree in Nursing (Clinical) from Griffith University, Ms Joyce Ni is privileged to have worked in in local healthcare over the last decade and had the opportunity to work in one of the busiest A&E in Singapore, in private healthcare, and also at Ministry of Health at policy level.

After returning to CGH, Ms Ni was training in areas of healthcare data analytics and working alongside with clinicians to look at data management to improve patient services. It was a rewarding experience to explore to crunch the numbers, analyze the statistics, do data story-telling to users, presentation to management and establishing new best practices with clinicians over the data mined, which are often overlooked. One of the biggest achievement was to look at improvement of stroke patients’ outcome jointly as a team in both clinical and operations level by reviewing the data. The team improved the outcome for managing patients eligible for invasive treatments (thrombolysis or thrombectomy) and the project was given recognition at the 11th World Stroke Congress 2018, held in Montreal, Canada as well as other platforms such as IHI-BMJ conferences in KL and in Singapore in the 2017 & 2016 respectively.

As a continuous learning journey, Ms Ni wanted to explore my acquired skillset in data analytics to apply into the complexity of hospital operations and decided to pursue a new chapter of learning opportunities in and join the Operations division.

Ms Ni's first major project in hospital operations was to optimize the hospital education training facilities allocation for 26 clinical departments within a span of 4 months. The project was challenging as it compasses total change management in staff mindset and practices. Confidence was gained with positive feedbacks from the various Clinical Head of Departments. Together with Ms Ni's HOD and team, they were able to use data analytics to create additional 20% in available training slots for clinical teachings and trainings, which entails better patient care, with patients at the heart of all we do.

It is Ms Ni's privilege to be given many opportunities in CGH to explore the public healthcare sector in a holistic manner.

Presentation Synopsis
Aspiring Executives Forum
The Heartstrings and Hard Strings of Day to Day Hospital Operations