Ms Lee Chen Ee is the inaugural Director of the Office for Service Transformation, SingHealth, where she has been responsible for catalysing and leading initiatives to improve the delivery of patient service across SingHealth . Thanks to the effort of the inter-institution and multidisciplinary groups which drive these initiatives, several of these projects have won national and international awards.

Ms Lee was seconded from the Administrative Service to SingHealth in mid-2013. In the Administrative Service, she has held roles such as Director of the Futures and Strategy Division, and Director of the Resource Division at the Ministry of Trade and Industry, looking at manpower, land and productivity.  She has also held various appointments at the Ministry of Health, the National University Health System, and Ministry of Finance. Until recently, she held concurrent appointments as Chief Operating Officer, Call Centre Shared Service, SingHealth, and Chief Operating Officer, National Dental Centre Singapore, before embarking on part-time employment in April 2018. 

She was awarded the President’s Scholarship and the Lee Kuan Yew Scholarship for her undergraduate and postgraduate studies respectively, and graduated summa cum laude from Princeton University, USA.

Presentation Synopsis 
The Eight Steps To Sustainable Change

Sustainable change management is one of the more difficult outcomes to achieve in healthcare systems.  Beyond the initial excitement of a new project, what are the predictors of a meaningful, long lasting change?
 
Through case studies, Dr Albert Chan and Ms Lee Chen Ee will highlight the key steps of change management, from initial conception of an initiative to long lasting sustainability beyond the launch using the Kotter Change Management Model.  The session will highlight the important role of the health care leader as a change agent and storyteller to bring about lasting change.