Mr Manoj Sharma is CEO of CusJo.com ­ the smarter survey analytics + A.I. company, that has built one of the world's leading talent optimisation, customer experience and market research analytics platform. Outside of his role at CusJo, Mr Sharma has been very active across the entrepreneurial landscape in Singapore since 2003, having been on the Board of the Action Community for Entrepreneurship; the organisation that assisted to catalyse the entrepreneurship landscape in Singapore. He also assisted the Singapore Kindness Movement to conceptualise its national Kindness@Work framework.

In his free time, Mr Sharma speaks extensively on the impact of artificial intelligence, robotics and automation and gets in a round of golf as often as he can.

Presentation Synopsis
Patient Experience in the Age of Artificial Intelligence
The focus on patient experience is not new. In recent years it has become a much bandied term without a clear definition, leading to endless interpretation (and misinterpretation), often without a clear end in mind. Also, the world has changed dramatically over the last 10 years. Healthcare has gone from passive to active with patients coming armed with information (and misinformation). Simultaneously, customer expectations have risen across every industry and innovative solutions have been deployed to meet them.

To compound matters, patients, their relatives and caregivers do not differentiate between their healthcare experience and their experience across other industries and measure it by the same yardstick. Furthermore, because of social media, they have developed a voice like never before. This puts pressure on healthcare providers. And the pressure is about to increase as the pace of change accelerates and responsibilities expand to straddle the spectrum from sickness to wellness. How do you in the face of these changes innovate to advance patience experience and get ahead of the curve?

Come listen to this talk on the future of patient experience in the age of artificial intelligence and pick up some valuable tips to put patients at the heart of all you do.