Dr Peter Loke is an accredited family medicine practitioner and senior partner in Mint Medical Centre, a family medicine clinic. Peter is adjunct senior lecturer at the Centre for Biomedical Ethics in the Yong Loo Lin School of Medicine, National University Singapore, where he teaches medical law and ethics. He is also an active member of the dispute prevention and alternative dispute resolution landscape, and is a founding partner of Resolvers Pte Ltd, a private dispute prevention and resolution service, a Fellow of the Chartered and Singapore Institute of Arbitrators and a Principal Mediator in the Singapore Mediation Centre and State Courts. He is concurrently Regional Medical Adviser for Syngenta Asia Pacific Pte Ltd, where he deals with health issues relating to agrochemicals in the Asia Pacific region. This encompasses toxicology, suicidology, occupational and public health issues. He holds academic qualifications in medicine, law and healthcare ethics and also previously worked in the Health Sciences Authority in Singapore, where he dealt with the regulation of drugs and clinical trials, and looked into (drug) pharcovigilance issues.

Presentation Synopsis
Empathy & Communication – Reducing Risk

The talk will focus on the factors that impact patient satisfaction in relation to the clinical consult, and how to prevent and minimise risk arising from patient unhappiness. We need to be aware of the predisposing and precipitating factors that drive patient complaints and claims, and to avoid them. Communication factors and concepts that will enhance the doctor-patient relationship will be discussed. The power of empathy will be looked at. The regulatory, legal and other basis on which clinicians may be penalised will be reviewed.