Dr Yin Shanqing is a Senior Principal Human Factors Specialist at KK Women’s and Children’s Hospital (KKH), pioneering the application of human factors principles and methodologies toward healthcare research and solution-planning in Singapore. Prior to KKH, Dr Yin served as the nation’s first healthcare human factors specialist in Changi General Hospital (CGH) for five years. With over ten years of human factors exposure, Dr Yin’s journey has brought him through various domains such as aviation and process control. He has been involved in projects of varying scales, ranging from the development of user-friendly products and interfaces, to the design and refinement of large infrastructures. He has a PhD in Human Factors Engineering and a BSc in Psychology, and is also an FAA-certified private pilot. 


Presentation Synopsis 
1. The Role of Human Factors in Psychological Safety
Progression towards a stronger safety culture is one of many key characteristics of a high-reliability organisation. Yet, throughout this journey many leaders stray into the confusion of prescribing just culture, urging open sharing, or simply reminding employees to “make the right choices” and “do the right thing” at work. While the intent is righteous and the proposed outcome is desirable, organisations tend to neglect the systems perspective which many of these influential ideas were born out from, and the underlying need for psychological safety at work. This presentation clarifies the science of human factors that drives these safety movements, reemphasises the need for effective resolutions at the systems level, and discusses what psychological safety might truly mean in today’s healthcare workplace.

2. KKH Journey in Establishing a Speak-up Culture
Getting staff to speak up and raise concerns to one another is not easy. At KK Women’s and Children’s Hospital (KKH), a culture of speaking up was strengthened through a year-long initiative, involving 18 Patient Safety Champions, overseas experts, and the entire hospital coming together to adopt a common “safety code”. Since then, there has been a rise in the number of KKH staff members who prevented harm simply by proactively raising their concerns and facilitating positive corrective actions. Join us in this lively and interactive discussion with five KKH Patient Safety Champions as they share their experiences, challenges, and insights during their common journey in helping to establish a speak-up culture in KKH.