Ms Jenny Yap a Manager at the Division of Human Resources, KK Women’s and Children’s Hospital (KKH). She leads a team of HR Partners supporting the HR matters for three main staff areas: Medical, Allied Health Specialties and Speciality and Ambulatory Services. She is one of the two Patient Safety Leads in the Division of Human Resources. As a Patient Safety Champion, she conducts regular in-house Speak Up for Safety seminars. Ms Yap believes that the HR team supports KKH’s journey of targeting zero harm by making sure the people they hire have the right qualifications and licenses, and ensuring that they protect the organisation and patients from harm.

Presentation Synopsis 
KKH Journey In Establishing A Speak-up Culture
Getting staff to speak up and raise concerns to one another is not easy. At KK Women’s and Children’s Hospital (KKH), a culture of speaking up was strengthened through a year-long initiative, involving 18 Patient Safety Champions, overseas experts, and the entire hospital coming together to adopt a common “safety code”. Since then, there has been a rise in the number of KKH staff members who prevented harm simply by proactively raising their concerns and facilitating positive corrective actions. Join us in this lively and interactive discussion with five KKH Patient Safety Champions as they share their experiences, challenges, and insights during their common journey in helping to establish a speak-up culture in KKH.