Mr Ricky Chan is a manager with the Division of Patient Support Services, KK Women’s and Children’s Hospital (KKH). He started his healthcare career in Department of Document Management Services overseeing medical records retention, medical report unit, and operations. He currently leads the Personal Data Protection Act secretariat in KKH and is a member in the eClindoc Taskforce, Hospital Quality & Safety Standards Committee. He is a Certified Enterprise Risk Manager, and a Patient Safety Champion. As a trained design engineer, he applies his skills in failure modes and effects analysis (FMEA) and design into his work. His most recent project is setting up a scanning service for medical records to meet the operational, administrative and medico-legal needs for digitised medical records.

Presentation Synopsis
KKH Journey In Establishing A Speak-up Culture
Getting staff to speak up and raise concerns to one another is not easy. At KK Women’s and Children’s Hospital (KKH), a culture of speaking up was strengthened through a year-long initiative, involving 18 Patient Safety Champions, overseas experts, and the entire hospital coming together to adopt a common “safety code”. Since then, there has been a rise in the number of KKH staff members who prevented harm simply by proactively raising their concerns and facilitating positive corrective actions. Join us in this lively and interactive discussion with five KKH Patient Safety Champions as they share their experiences, challenges, and insights during their common journey in helping to establish a speak-up culture in KKH.